RESERVATION & CANCELLATIONS TERMS

I, CLIENT NAME (hereinafter "Customer") hereby authorize ILT Costa Rica, Inc. (hereinafter "ILT") to charge my credit card in accordance with the terms and conditions set forth below. I understand that any charges will show on my billing statement as "ILT Costa Rica Inc".

RESERVATION TERMS

All services booked by the Customer are paid for in advance to ILT Costa Rica and confirmations are issued to the Customer electronically for convenience. No bookings can be considered confirmed until we verify availability and payment is made. We will issue booking confirmations by email.

Customer has read and verified the details and dates of the Services and by continuing with payment online agrees that everything is correct.

CANCELLATION TERMS

All cancellation requests must be received in writing and the following penalties will apply for the following services:

Private Transfers:
  • All Cancellations must be made at least 48 hours before your transfer service for a full refund.

  • All cancellations or changes must be sent via email to info@iltcostarica.com

  • No shows of any services purchased, are considered as cancellations and are non-refundable.

  • Private airport pick ups will be re-scheduled without any charge, if your flight is delayed and arrival is within the same day. If rescheduled for another day, a charge of 50% of the transfer rate will apply.

  • Any changes to flight details must be emailed to info@iltcostarica.com. It is not our responsibility to check if flights have changed.

 

ILT Costa Rica is not responsible for delays caused by accidents, civil disturbances, emergency medical situations, mechanical malfunction, damage to the highway, extreme weather, or other acts of God. We are not responsible for direct or indirect consequences of our performance, or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting or other event, and loss of lodging reservation or other service due to late arrival. ILT Costa Rica offers a 100% money back guarantee in the event we do not provide the service paid for, subject to our limits of liability.

 

Hotel Cancellation Penalties: If canceled less than 15 days prior to arrival, NO REFUND. If 15 to 21 days prior to arrival: 20% plus any service provider [Hotel] penalties. If 22 to 45 days prior to arrival: 10% plus any service provider [Hotel] penalties. If more than 45 days prior to arrival, you are charged only the $50.00 plus any service provider [Hotel] penalties. Service Provider [Hotel] penalties can be as strict as Cancellations 91+ days prior to arrival - 95% refund if cancelled. 60-90 days 45% refund. 46-59 days 20% refund. 45 days or less prior to arrival No refund. No refunds for no-shows or unused portions of accommodations or packages. No refunds due to airline delays, strikes, political unrest or Acts of God including Hurricanes. Travel insurance is strongly advised.

 

Flight Cancellation Penalties: Flights are charged in full at the time of booking and NO REFUND will be issued in case of no shows, international flight delays. All passengers must respect the set weight maximum limit that is on your reservation, otherwise the flight can be cancelled with no refund. If weather does not permit us to fly, then a full refund will be applied and an alternate transportation method will be put in place with a new charge.

Activities Penalties:  

  • Cancellations must be received by written email at least 7 days before your tour date for a full refund.

  • All cancellations must be sent via email to info@iltcostarica.com

  • In case we need to cancel a tour, we might offer you another tour that is of the same amount or refund the total amount.

  • No shows of any services purchased, are considered as cancellations and are non-refundable.

  • Once travel commences there will be no refunds made on unused portions.

I have read the above agreement and its terms and conditions, and I accept them in their entirety.

I agree to pay the total amount for the Requested Services. I agree to pay in accordance with the Cancellation Terms set forth above. I understand that in the event of a cancellation or service modifications, I am responsible for all applicable fees and penalties charged by the individual service providers.

Our Company
 
About Us
Meet our Team

1-800-993-8696