RESERVATION & CANCELLATIONS TERMS

I, CUSTOMER NAME (hereinafter "Customer") hereby authorize Independent Luxury Travel Inc. (hereinafter "ILT Costa Rica") to charge my credit card in accordance with the terms and conditions set forth below. I understand that any charges will show on my billing statement as "ILT Costa Rica".

Reservations Terms:

All reservations must be submitted via online booking through the website www.iltcostarica.com or via email info@iltcostarica.com and must be paid at the time of booking. Customer has read and verified the details and dates of the services and by continuing with payment agrees that everything is correct.

Cancellation Terms:

Private Transfers & Shared Shuttles:
• All cancellation requests must be emailed to info@iltcostarica.com at least 48 hours before your service for a full refund to apply, excluding the credit card fees (5%).
•  All cancellation requests during the "HOLIDAY SEASON" season from December 20th - January 4th, must be emailed to info@iltcostarica.com at least 72 hours before your service for a full refund to apply, excluding the credit card fees.
• Any changes to your reservation must be sent via email to info@iltcostarica.com at least 24 hours before your transfer service, is subject to availability.
• No shows are considered as cancellations and are non-refundable.
• Private airport pick-ups will be re-scheduled without any charge, if your flight is delayed and arrival is within the same day.
• Failure to contact ILT Costa Rica with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.

ILT Costa Rica is not responsible for delays caused by accidents, civil disturbances, emergency medical situations, mechanical malfunction, damage to the highway, extreme weather, or other acts of God. We are not responsible for direct or indirect consequences of our performance, or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting or other event, and loss of lodging reservation or other service due to late arrival. ILT Costa Rica offers a 100% money-back guarantee in the event we do not provide the service paid for, subject to our limits of liability.

Assumption Of Risk; Hold Harmless And Indemnity Terms:

Independent Luxury Travel S.R.L (ILT Costa Rica), together with its affiliates, partners, owners, directors, officers, agents, and employees (collectively, “Independent Luxury Travel S.R.L (ILT Costa Rica) indemnified parties”) act only as agents selling travel related services and booking such services. while we strive only to work with the best service providers, Independent Luxury Travel S.R.L (ILT Costa Rica) indemnified parties are in no way liable for any act or omission made by any service provider, the results of which may include but are not limited to damages, loss, or injuries to customer or other travelers paid for or traveling with customer. you acknowledge and agree that Independent Luxury Travel S.R.L (ILT Costa Rica) indemnified parties have performed reasonable due diligence into helping put together connections with third-party service providers that suit your expressly stated preferences, but that in each occasion the ultimate decision to select specific requested services and engage specific third-party service providers is solely and exclusively the customers decision, and is based on the customer’s own investigation into the options available to customer, and not solely on the advice or recommendation of Independent Luxury Travel S.R.L (ILT Costa Rica) indemnified parties. additionally, the activities involved in the requested services may involve dangerous activities, unfamiliar locations and other risks associated with traveling abroad. please be aware that the customer is solely and exclusively responsible for their own well being and for their belongings and possessions, and that customer is engaging in each of the requested services and related activities at customer’s own risk, and customer hereby expressly assumes that risk. Independent Luxury Travel S.R.L (ILT Costa Rica) indemnified parties cannot and shall not be held liable for any damages, losses, or injuries occasioned by your travels or the services of third-party service providers, or that are outside its realm of control.


Early & Late Night Surcharges:

All rides between 10 p.m. and 4 a.m. will incur an additional flat fee of $35.00 USD on top of the regular rate.

Reservation Abandonment:

Reservation abandonment occurs when Independent Luxury Travel S.R.L (ILT Costa Rica) or it’s suppliers cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the contact number provided within a reasonable time period, so as not to jeopardize pick-up of other shared-ride passengers.

Extra Stops:

1 hour is included in our rates for stops at your leisure for photographs, meals, grocery store, or restroom breaks. Customers who wish to add any additional stop(s) must purchase a minimum 2-hours, at a cost of $40.00 USD per hour.

Services:

All services will be provided by Independent Luxury Travel S.R.L, it's suppliers, partners or third-party service providers.

Payments:

All amounts are in USD currency. Customers must pay at the time of booking to secure advance reservations. All charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy.

Personal Identification:

Our operators and staff reserve the right to request personal identification from customers with reservations exceeding $200. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

Short Notice Reservations:

Short notice reservations are reservations made in less than 24 hours prior to the requested service. We are unable to guarantee service availability for short notice reservations. Please email us at info@iltcostarica.com for availability, and an agent will get back to you within 30 minutes to confirm. Short notice reservations are only during work hours only. There are no refunds for reservations made in less than 48 hours.

Luggage:

Depending on which vehicle is selected, the client must respect the total amount of luggage allowed for that sized vehicle.
• 1 checked luggage piece, such as medium/large suitcase or large duffel bag weighing 50 pounds or less each; and
• 1 carry-on item, such as purses, laptop cases, briefcases, small suitcases, and backpacks.
• Large items such as surf boards must be indicated at the time of booking. Extra fees may apply after booking.

The customer is responsible for properly specifying any extra luggage he or she intends to bring on to the vehicle during the booking process. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.

Smoking:

Smoking is not permitted in any of our vehicles.

User Error:

Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate.
ILT Costa Rica is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, automated reminder emails will be sent the day before pickup, allowing the customer time to make any changes in advance of the service.

Excursions:

• All cancellation requests must be emailed to info@iltcostarica.com at least 3 days before your reservation for a full refund, excluding the credit card fees. (5%).
• Any changes to your reservation must be sent via email to info@iltcostarica.com at least 48 hours before your transfer service.
• In case we need to cancel a tour, we might offer you another tour that is of the same amount or refund the total amount.
• No shows of any services purchased, are considered as cancellations and are non-refundable.
• Once travel commences, there will be no refunds made on unused portions.

Luxury Hotels & Villas:

If canceled less than 15 days prior to arrival, NO REFUND. If 15 to 21 days prior to arrival: 20% plus any service provider [Hotel] penalties. If 22 to 45 days prior to arrival: 10% plus any service provider [Hotel] penalties. If more than 45 days prior to arrival, you are charged only the $50.00 plus any service provider [Hotel] penalties. Service Provider [Hotel] penalties can be as strict as Cancellations 91+ days prior to arrival - 95% refund if cancelled. 60-90 days 45% refund. 46-59 days 20% refund. 45 days or less prior to arrival No refund. No refunds for no-shows or unused portions of accommodations or packages. No refunds due to airline delays, strikes, political unrest or Acts of God including Hurricanes. Travel insurance is strongly advised.

Flights:

Flights are charged in full at the time of booking and NO REFUND will be issued in case of no shows, international flight delays or international flight cancellation.
• Any changes to your flight date or time must be sent via email to info@iltcostarica.com at least 48 hours before your service. We cannot guarantee that we will be able to accommodate your changes, and is subject to availability. No refunds will be provided.
• All passengers must respect the set weight maximum limit that is on your reservation, otherwise the flight can be cancelled with no refund. If weather does not permit us to fly, then a full refund will be applied and an alternate transportation method will be put in place with a new charge.

I have read the above agreement and its terms and conditions, and I accept them in their entirety.

I agree to pay the total amount for the Requested Services. I agree to pay in accordance with the Cancellation Terms set forth above. I understand that in the event of a cancellation or service modifications, I am responsible for all applicable fees and penalties charged by the individual service providers.


Contact Numbers:

Customer Service Costa Rica:  +506-4000-1938
Customer Service U.S/CAN:      1-800-993-8696


Thank you for choosing ILT Costa Rica. Costa Rica's most reliable private transfer service & Adventure Company.